Two support paths—pick the right one
Inside your workspace: product bugs, billing on an active subscription, staff access, and day-to-day “how do I…” questions. Start from in-app help or your workspace admin.
Public marketing contact: sales, demos, partnerships, and pre-sales scoping before you have a workspace.
What to include in a good ticket
- Workspace URL or tenant name (never passwords)
- Screen or module (/pos, /backoffice, invoicing)
- What you expected vs what happened
- Approximate time the issue occurred
Escalation
Supervisors handle floor exceptions; workspace admins handle roles and billing; platform support handles defects and outages. Mixing channels slows everyone down.