Two support paths—pick the right one
Inside your workspace: product bugs, billing on an active subscription, staff access, and day-to-day how-to questions. Start from in-app help or your workspace admin.
Public marketing contact: sales, demos, partnerships, and pre-sales scoping before you have a workspace. Use the contact form or support email for those asks.
Mixing paths slows everyone. A login reset will not finish on a sales form. A partnership ask will not finish in a product bug queue.
What to include in a good ticket
- Workspace URL or tenant name (never passwords)
- Screen or module (/pos, /backoffice, invoicing)
- What you expected vs what happened
- Approximate time the issue occurred
A screenshot helps. A video helps when the click path is long. Do not paste secrets. Do not share supervisor PINs in chat.
Escalation
Supervisors handle floor exceptions. Workspace admins handle roles and billing. Platform support handles defects and outages. Keep those lanes clear.
For common self-help steps before you open a ticket, read fix common problems. For buyer overview, read about BizPlusX for buyers.
Keep going
Read one related resource after this page. Practice on a quiet day before a busy day. Write down the one rule that would have prevented last week’s confusion. Share that rule with your supervisor. Review it on Monday with your sales and cash numbers. Small habits beat big launches.
If you need live practice screens, open /demos. If you need setup order, start with getting started with BizPlusX. If you need help routing, use the support guide. Stay plain. Stay calm. Ship the next small step.
Owners who win the first month keep meetings short and lists short. They invite people only after practice. They turn modules on only after the floor trusts the first path. That is the BizPlusX way of growing without drama.
Come back to this page when a new hire joins. Hand them the same words. Consistency is kinder than cleverness when cash and customers are on the line. Ask your team what felt unclear. Update one sentence. Leave the rest stable for a month so training can stick.
Keep going
Read one related resource after this page. Practice on a quiet day before a busy day. Write down the one rule that would have prevented last week’s confusion. Share that rule with your supervisor. Review it on Monday with your sales and cash numbers. Small habits beat big launches.
If you need live practice screens, open /demos. If you need setup order, start with getting started with BizPlusX. If you need help routing, use the support guide. Stay plain. Stay calm. Ship the next small step.
Owners who win the first month keep meetings short and lists short. They invite people only after practice. They turn modules on only after the floor trusts the first path. That is the BizPlusX way of growing without drama.
Come back to this page when a new hire joins. Hand them the same words. Consistency is kinder than cleverness when cash and customers are on the line. Ask your team what felt unclear. Update one sentence. Leave the rest stable for a month so training can stick.