"This workspace is still updating or is missing required data structures. Please try again shortly or contact support if the problem continues."
It sounds alarming. Most of the time it is simple.
What it means
BizPlusX gives each workspace only the parts it uses. A shop that has never sent an invoice does not carry the invoice machinery yet. When you open a screen that needs a part your workspace has not switched on, it cannot load.
The usual fix, one button
Where we can tell which feature a screen needs, we no longer show the generic message. You see an offer to turn that feature on. Choose Turn on, wait a moment, and the screen works.
If there is no button
In the app, open Settings, then More company setup, then Business capabilities. The screen is called Features and add-ons. In Backoffice, open Settings, Systems, Features.
Find the feature you want.
In the app the status tells you what to do. Ready or Not enabled has a Turn on button. Installing takes about a minute, so choose Check again. Needs setup means a few settings are missing. Failed offers Retry or Repair. Not in plan means your plan does not include it.
In Backoffice each feature has an on and off switch. See plans appears when your plan does not include it, and Needs attention appears when setup did not finish.
Some features turn others on with them. A box lists them before you confirm.
Why some screens now work without everything
Many lists used to fail when a related table was missing, for example the payment list, the supplier list, the team directory and the Pay lists. They now open and leave out the parts that are not there yet, so one missing piece does not blank the whole screen.
When to call us
If the feature is on and the message stays, write to [email protected] with the screen name and the time.