What works
Printing a receipt from the web till through your browser's print dialog.
A barcode scanner that types like a keyboard.
Printing barcode labels on A4 sheets from Backoffice.
What does not work yet
Printing directly to a Bluetooth, USB or network receipt printer from the app.
Opening a cash drawer from the till.
Reading a weight from a scale. Products priced by weight cannot be sold today.
Scanning with a phone camera.
Thermal roll labels.
If you need these, tell us.
Print a receipt
Open the till in your browser on the computer that has the printer.
Finish a sale. In the Sale Completed box choose Print Receipt, or View Receipt.
Your browser's print dialog opens. Choose your printer and print.
Open the till in a browser. The phone and tablet app builds do not print.
Choose your paper size in POS Settings, Device, under Receipt paper width. The choices are 58 mm thermal and 80 mm thermal. Receipt design, which sets what is printed, is under Settings, Receipt. See guide 02.
Use a barcode scanner
Plug in or pair a scanner that works like a keyboard.
Click the search box in the till, which says "Scan barcode or search…".
Scan. The item is added when the scanner sends Enter.
If the scan types the number but nothing happens, turn on Scanner sends Enter suffix in POS Settings. If the code is not on any product you see "No product or variant matches that barcode."
To make a code work, open the product and fill in its Barcode field.
Print barcode labels
In Backoffice open Catalog, then the Barcode tab, called Generate Barcode.
Pick the products and the number of copies. The most you can ask for at once is 500.
Choose a sheet size.
A4, 40 labels, 52.5 by 29.7 mm
A4, 30 labels, 70 by 29.7 mm
A4, 24 labels, 64 by 33.8 mm
Small, 65 labels, 38 by 21.2 mm
Tick the price line if you want it on the label.
Print. Your browser's print dialog opens. Print on label paper that matches the sheet.
Problems
You see: Why: What to do
Nothing prints when you press Print Receipt: You are in a phone or tablet build: Use the web till in a browser
Receipt is cut off or too wide: Paper width does not match: Change Receipt paper width in POS Settings, Device
"No product or variant matches that barcode.": The barcode is not on any product: Add it in the product's Barcode field
Scanner types but the item is not added: Scanner does not send Enter: Turn on Scanner sends Enter suffix
"Scale required. Start Device Agent on this PC and place the item on the scale.": A product is priced by weight: Weight sales are not available yet