Cash gives change
When a sale is paid in cash and the customer hands over more than the total, the extra comes back as change. Enter the cash the customer gave you and BizPlusX shows the change to hand back. Nothing is kept on file.
Card and M-Pesa on a walk-in sale cannot go over
On a walk-in sale, a card or M-Pesa amount cannot be more than the amount due. If you try, the till stops you with this message.
"A card or M-Pesa amount cannot be more than the amount due."
Lower the amount to what is left after any cash, or split the payment so the card or M-Pesa part covers only that.
Walk-in sales and named customers
When you sell to the walk-in customer, or to nobody in particular, any extra can only be cash change. It is never saved as store credit, because there is no one to hold the credit for.
When you sell to a named customer, you choose what happens to the extra. The till offers Return all as change, Add all to store credit, and Split change and credit. Change can only come from cash, so an extra on a card or M-Pesa payment has to be kept as store credit on that customer's account.
If the till will not let you give change
You may see "Change given cannot exceed cash tender amounts on this ticket." This appeared when a cash payment was not linked to the account the till uses, so the till did not count it as cash. It is fixed, and a payment method with the code cash now always counts as cash. If you still see it, open Settings, Payment methods, and check that Cash is turned on.
Quick answers
Cash over the total gives change.
On a walk-in sale, card or M-Pesa over the total is refused.
A walk-in never gets store credit.
A named customer can have the extra kept as store credit, and card or M-Pesa extra can only be kept that way.
