Earning
A customer earns points when a sale is completed. One sale earns one set of points, even though a completed sale also creates an invoice behind the scenes. An early version could award points twice for the same sale, once on the sale and once on the invoice. That is fixed, and each sale now earns once.
Points that were already awarded twice before the fix are not taken back automatically. If you see a customer with doubled points, write to support and we will correct it. There is no screen yet where a manager can change a points balance.
The walk-in customer does not earn
Sales to the walk-in customer, or to no one, never earn points and never create a loyalty account. Points need a real customer to belong to. Add the customer to the sale before you take payment if you want them to collect points.
Spending points
At the till, a customer's points pay part of what they owe. They count as a form of payment, like cash or card, and they are applied to the full amount due, including tax.
That matters because a sale can now be settled fully with points. A 1,000 sale with 16 percent tax comes to 1,160. Earlier, points were capped at the amount before tax, and the till kept asking for the original total after points were applied, so the customer could not finish. Points now count against the full 1,160.
Whatever the customer cannot cover with points, they pay another way.
Quick answers
One sale earns once.
No customer, or the walk-in, means no points.
Points are payment, and they apply to the total including tax.
A sale can be paid entirely in points.
