Before you invite the team
- Bank account for payouts confirmed with finance
- Product list or service menu entered with correct tax category
- Opening stock counted (if you track inventory)
- Receipt printer and barcode scanner tested on the lane you will use
- Supervisor PINs assigned—not shared with cashiers
Before you open the doors
- Two shadow shifts completed on /pos
- Void and refund paths tested with a supervisor present
- Customer import reviewed for duplicates
- WhatsApp templates approved (if messaging is enabled)
- End-of-day reconciliation checklist posted at the register
First month habits
Review sales, cash, and overdue invoices every Monday in /backoffice. Adjust roles before adding a second branch—not after a surprise refund.